KLONE® Franchise Operations.
While no two franchise setups look alike, one thing remains true: operational consistency is key to delivering an amazing customer experience across the entire business. Inconsistencies in products, processes, and measuring success hinders a franchisor’s ability to drive optimal business performance both at the unit level and for the franchise as a whole.
Consistency throughout the brand helps attract new franchisees and customers. Consistency within a franchise’s operations promotes quality, customer satisfaction, and prevents problems.
If you are the owner or in management at a franchised business, one of your key objectives is to make sure your employees and supervisors are properly executing the formula for success.
KLONE enables system wide knowledge enablement for your workforces and as well as local unit process and regulatory support. Rather than scrambling for phone numbers or creating unofficial group messages, the dedicated platform allows managers and team members to connect to knowledge resources and each other via any of their devices.
KLONE® enables franchise leaders to proactively implement new programs and strategic initiatives.
Klone gathers your organization’s knowledge & reinforces your Operating & Performance priorities.
Capabilities
Every franchise organization has a model that, if replicated, produces positive results and yields great value to ownership and the brand. Replicating that success includes replicating best practices, policies, procedures, and leadership expectations.
KLONE is the single source of truth for franchisee operations. Each franchised location accesses the information that has been established in KLONE as the master operating plan. The franchisor can easily maintain and refresh these guidelines and operating expectations from one location, and updates are immediately available across their franchised organization.
Additionally, there may be operating practices, local experiences, or specific compliance expectations for location specific franchises. KLONE enables these franchised locations to maintain this information along with the corporate guidelines.
Encouraging feedback from franchise locations to the corporate team is supported by KLONE. Sharing suggestions, new policy observations, and new ideas adds to the strength of KLONE’s value. Feedback is documented, ready for evaluation and edit, and then made available to other franchisees.
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How Can We Help?
Operational consistency is key to delivering an amazing customer experience across the entire business. Contact us today to discuss how KLONE can help your franchise.