Moving from content management to putting knowledge to work
KLONE empowers employees to operate more effectively and efficiently with access to operational knowledge 24×7.
1. Document and information capture
· you have all this information and are committed to a digital storage approach
· you gather and store the info in files
· your file system expands, and you add more and more folders
· you have multiple versions
· your team cannot quickly access, and you are not even sure what they access is current
· you realize your team may not even access to all the systems and sources where your data exists
2. Determine what you are going to do with it the information
· how can we improve access or provide quicker access
· how are you going to turn this into working knowledge
· how are you going to find the most recent docs / info for your team to access
· how do you minimize the time your team spends looking for information
3. Establish a new strategy to deal with the growing information demand
· assess where to begin and how to make information meaningful to support outcomes
· support new strategic objectives – what info reinforces this
· virtual / remote team deployment – secure access for those traveling or working from anywhere
· project specific information – access the information only needed for that project
· new hire and new role support – after working through the initial learning phase, need to reinforce key knowledge for ongoing development in the moment
· real time access to information – make it easy for team to consume information 24×7
4. Convert these materials to enable the teams / individual access for specific purpose
· leverage existing materials – so you don’t reinvent the wheel
· Assign material to specific knowledge activities
· Provision access to knowledge by job type or job function or group
· Add local terminology and synonyms – support tribal references and terms
5. Gather feedback and continuously improve
· Seek input from the field on what’s needed / what’s missing
· Capture observations and suggestions to improve, revise, or refine best practices
· Easily make changes to existing materials
· Support new strategic objectives or change objectives – reinforce what knowledge is needed to create the expected outcomes
· Evaluate new business strategy and the required supporting knowledge