Effective Information Gathering
What do you know about the prospect/company/industry your team members are meeting with? What steps need to be followed operationally for a successful outcome, and how is that information and date shared with staff?
Your organization has a lot of knowledge – some of it is formalized in manuals and training. However, much is in people’s heads, on email chains, in chat threads, and other hard-to-access locations.
And if team members don’t find what they are looking for, they have to resort to shoulder taps and Slack messages, interrupting their colleagues’ work.
Adopting a knowledge gathering strategy that focuses on the key performance or strategic objectives will achieve your most important business outcomes.
Through a proactive and forward-looking approach, KLONE establishes processes which gather knowledge from hard-to-access locations and ingests it so it is useful to your organization now and in the future.
Our services aid capturing existing knowledge and creates processes to streamline getting future information into KLONE.
How Can We Help?
Give employees constant access to best practices, situational responses, and answers to questions, and your employees will more consistently reinforce company policies.