Power Continuous Improvement.
No one questions the importance of educating users about your product, service, or organization — it increases customer satisfaction, reduces customer support effort, and has a direct impact on the bottom line.
Organizing knowledge into focused topics shows employees available knowledge resources on specific topics and processes. Seeing related materials, questions and answers, links, documents, and other materials highlights the skills and knowledge the employee needs to have in that specific area.
Knowledge Guides enable leaders to organize and prioritize content for specific topics in KLONE. Employees see the breadth and depth on relevant information for that topic available to them with just one click.
Starting with Knowledge Guides, new employees or employees in new roles quickly access the knowledge they need to efficiently perform their jobs. Differences in terminology or process do not matter since local references and lingo are fully integrated.
Break through knowledge silos and establish a culture of knowledge sharing in your organization. Provide your teams with everything they need to easily contribute to your company knowledge, find it and share it — With KLONE.
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Give employees constant access to best practices, situational responses, and answers to questions, and your employees will more consistently reinforce company policies.