TRANSCRIPT:
Recently you’ve heard me talk an awful lot about feedback. But what does that really mean? Well, feedback has a lot of different perceptions of how it applies in the field.
One thing I want you to take away from this is that feedback is a cornerstone practice for driving better employee engagement.
Your team members have observations. They have suggestions they can make or recommendations for improvement in your operations. You want to gather that data and truly engage with them so they become authors in the process.
Hi. I’m Craig North and I’m Founder of Klone. Why is feedback important to different roles throughout your organization?
Number one, let’s look at sales. Sales for example is gathering input and insights on how your customers view your product and your solution. That feedback is extremely important.
Your sales team is also gathering insights on competition and how you can be more competitive or potentially they’re receiving objections that you want as an organization to capture and share with the rest of your team.
If you’re in product management, you’ve just launched a new offering or a new product or a new service, you want feedback on how that’s working.
Finally, you’re in service. You’re hearing directly from customers on how your product works. Product fit, neat features, new use cases that are required. You want to gather that information directly and make sure that as a leadership team, you can evaluate and share results with the rest of the organization.
Klone is an all-in-one solution that lets you gather that feedback and roll it up with the right answers and the right responses to share with the rest of your organization.
We would be happy to schedule a demo. Please reach out to us at www.KloneMe.com. Thank you for your interest.