The document management system is software that stores, catalogs, and manages data obtained or captured from documents. Document management system works in different ways. For instance, the first way to use this system is by converting physical documents into digital documents through a scanner. The process documentation software then acts as [...]
A customer service desk is a business software platform or tool that acts as a single point of contact (SPOC) between a company, its external clients, and internal employees.
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An effective knowledge transfer process will help your employees create, document, organize and distribute essential customer data and information.
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While success stories are integral to training for growth, many companies miss what could be even more valuable - sharing the lost sales.
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Employee retention is significantly correlated with engagement and motivation. People want to feel valuable to their organization and to see the connection between their job and the company’s mission.
A forward-looking approach to succession planning identifies potential future leaders and team members based on their skills, knowledge, and abilities - and provides a plan of action should a vacancy occur.
Understanding and interpreting customer needs are critical components of an exceptional customer service experience - here are some tips to get there.